Parents are fuming after queuing for hours for what has been described as a "shower of sh*t" Santa's Grotto.
Families blasted the festive drive-through's "Poundland" gifts and said "creepy" performers gave their kids nightmares.
Some are demanding refunds after being forced to queue up for hours despite shelling out more than £100 for ticketed timeslots.
Organisers We Make Events had billed the attraction near Norwich as having “huge amounts of festive magic” and boasted of 700 lighting effects and 3km of fairy lights.
But its Facebook page has been flooded with complaints since the event opened in Taverham Hall on Friday, th e Sun reports.
Visitor Lucy White fumed: "We went today & tbf I thought it was a shower of sh*t.
"It was so rubbish I couldn’t help but laugh…..p*ss poor!!!"
Louise Purdy, who had gone with her her two-year-old and five-year-old nephews and son, aged three, said: “It was an absolute fiasco from start to finish.
"We wanted the sparkle, the magic of Christmas, but I actually started laughing because I couldn't comprehend how rubbish it was.
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"The Scrooge guy called us all mutants, said Santa has crashed his sleigh and the presents are in the mud, and there was a man in chains by a tree just staring at the car.
"It was creepy, but was meant to be for little kids.
"The light tunnel at the end wasn't even switched on and the Santa couldn't be less interested."
Other parents said: "The gifts were rubbish, not even wrapped, just in brown paper bags and they were things probably bought in Poundland.
“Would’ve been quicker to get to the North Pole.
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"Three very grumpy children and four disappointed adults down £110."
But not all the comments on Facebook were negative.
Jazmin Nelson wrote: “We found it amazing! Thank you to all the staff….
“The elf’s were very enthusiastic, friendly and all lovely. Santa gave the 4 kids a present.
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“Wasn't rushed, got a hot chocolate and a cookie for everyone in the car. X”
Ollie George, who is producing the trail for We Make Events, told the Eastern Daily Press: “A lot is happening in Taverham in the run-up to Christmas and we are delighted so many people are visiting.
“Equally we want to avoid traffic issues and so we are asking everyone who visits from Saturday December 19 onwards to take our preferred route.
“This will help speed up entry to the attraction and ensure you can enjoy the festive Drive-Thru experience with minimal delay while also easing traffic flows around the area.”
The Daily Star has contacted the organisers for comment.
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