A mum was horrified when she found a new bag of flour from Tesco was crawling with bugs.
Danie Stewart, 32, was going to use the 60p bag of flour to bake a carrot cake when she found an army of unwanted insects had made themselves at home.
The amateur baker had put her new flour in kitchen cupboard for three weeks before going to use it.
The mum-of-five, who lives in Dundee, said she was horrified by the skin crawling discovery.
She complained to Tesco but was stunned to be told it was “normal”.
The fuming mum believes Tesco’s insinuated that her own hygiene standards were poor.
She said: “I bought the flour around three weeks ago and never opened it.
"I was just going to make a cake, and I opened it up and there were loads of bugs in it.
"It was a brand new packet. I took the first reply from Tesco as suggesting they could have come from my house.
"I don't really expect to open a pack of brand new flour and find bugs in it, it can't be that normal.
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"I think I'll be buying flour from ASDA in future.
"I've never seen bugs in flour before, this was a first time for me, and I used to be a cake maker and never experienced that.
"For Tesco to say it's quite common, I've never seen it."
The first message said: "From the picture you've sent, it looks like the insects you found are psocids. They're common household pests and are completely harmless.
"They prefer to live in dark, warm, humid places and dislike light or disturbance. They're often found in dry foods such as sugar, flour, powdered milk and semolina.
"I can confirm our own-label flour gets made in a clean, safe and hygienic environment.
"All our factories are regularly inspected by a BPCA (British Pest Control Association) registered pest-control provider, and there's no recent reports telling us of a problem.
"I understand it is not pleasant at all so I will feed this back to the supplier and refund this for you with a gesture of goodwill included for the upset and inconvenience caused."
Another message said: "I'm so sorry you were not happy with my colleague reply as I'm sure she was not implying that these had came from you house but was merely pointing out that these are a common issue and especially with flour."
A spokesman for Tesco said: "We were very sorry to hear about this. We have extremely high standards for the food we put on our shelves and we work closely with our suppliers to ensure there are robust hygiene standards and pest control processes in place at our flour mills.
"We are investigating this issue further with our supplier and have given the customer a voucher as a gesture of goodwill."
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